Troubleshooting

PROBLEM: Ergonizer does not start after clean installation

Problem: Ergonizer does not start after installation. It only shows the splash screen that closes immediately.
Cause: A local virus checker or firewall sometimes block registration of the credentials for Ergonizer.
Resolution: Please check the settings of your antivirus application or firewall and allow Ergonizer as a secure application. Alternatively, it is worth a try to transfer the installer file (ErgonizerInstaller.exe) to an external USB-Device and start it from there.

Important

All relevant files of Ergonizer have a digital signature, that is explicitly accepted by the Microsoft security settings, but may not by some third-party virus checkers. You are free to find the digital signatures via Properties ‣ Digital Signatures ‣ Details (see the screenshot below). Please contact us if you are not sure whether a signature you found is originated by our company.

PROBLEM: Ergonizer displays a specific error message

Problem: Ergonizer fails to start after installation or after entering the serial key, and an error message is displayed.
Cause: Local system conditions or specific configurations may prevent Ergonizer from starting properly.
Resolution: Please contact our support team via ed [tod] rezinogre [ta] troppus. To assist us in resolving the issue, include a screenshot or the exact content of the error message in your email. Most issues can be resolved quickly. For more complex problems, we may arrange a remote session to diagnose and address the technical issue.

PROBLEM: Ergonizer closes unexpectedly or crashes

Problem: Ergonizer suddenly closes or stops responding while you are working.
Cause: A program error, often only under specific conditions that are hard to reproduce.
Resolution: Since Version 6, Ergonizer records such errors automatically. At the next start, it asks whether to send an error report; please click Send report. The report helps us to find and fix the error. Nothing is sent without your confirmation. What the report contains is described in Error reports. If the error occurs again, please also tell our support team via ed [tod] rezinogre [ta] troppus what you did just before the crash.

PROBLEM: During the update process, the installation path stays empty

Problem: If you are running the Ergonizer updater, the update path Destination Folder is empty and the button Next is greyed out.

Cause: An active licensed Ergonizer installation is a prerequisite for the installation of an update. The installation routine checks for such an active Ergonizer installation on your PC. Without a full installation, no updates can be performed and the destination folder field remains empty.
Resolution: If you think to have an active licensed installation of Ergonizer on your system, please provide the installation path manually. Alternatively, you can click the button Browse... to select that path from a dialog. Anyway, if the path does not point to an active and licensed Ergonizer installation, the update cannot be installed. In such a case, you need to cancel the update process and to perform a full installation. For such a full installation, you can use the installer file ErgonizerInstaller.exe that you have downloaded before. If you don’t have access to an recent full installer, please install the older version and update afterwards.